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WHAT IS DELHI GOVERNMENT’S HOME DELIVERY OF PUBLIC SERVICES?

Availing public services is a time and energy consuming process. Long queues, poor infrastructure, inadequate officials in public departments and multiple visits to government office add to the public’s woes. The doorstep delivery of public services aims to extend government services beyond counters at a citizens’ residence through ‘Mobile Sahayaks’.

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Mobile Sahayaks are facilitators who will visit the applicant’s residence, gather the required details and necessary documents for a nominal fee. They will be equipped with necessary machines such as biometric devices and a camera.
Various certificates such as caste, new water connection, income, driving licence, ration card, change of address in RC and more will be covered under the scheme in the first phase.

HOME DELIVERY OF PUBLIC SERVICES

Home Delivery of Public Services offers 40 services from seven government departments.
They are Revenue Department, Social Welfare Department, Transport Department, Delhi Jal Board, Food and Supplies Department, Labour Department and Department for the Welfare of SC/ST/OBC/Minorities.

HOW TO AVAIL HOME DELIVERY SCHEME? WHAT IS THE COST?

To avail the scheme, residents of Delhi need to call 1076 and an executive will visit the citizen’s residence to get the work done. A nominal fee of Rs 50 will be charged for availing the public service at the doorstep. For example, if a person wants to apply for a driving license, he or she would have to call a designated call centre and give the details. Thereafter, the agency would assign a Mobile Sahayak, who will visit the applicant’s residence and get the required details and documents. However, the applicant will have to visit the MLO office once for a driving test.

WHICH STATES ARE OFFERING HOME DELIVERY SCHEME?

Kerala has a similar project called Akshaya which was launched back in 2002.
Though the project doesn’t deliver services at the doorstep, it offers access to a variety of government services at dedicated centres.

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