Yojana Magazine Feb 2018 Complete Aanlysis Free PDF Downlaod – SSC, Bank, UPSC

• Created for the redressal of public grievances, the institution of “Ombudsman” is
• typically Scandinavian. The office of Ombudsman has been in existence in Sweden since 1809 and in Finland since 1919.
• United Kingdom appointed the Parliamentary Commissioner for Administration in 1967. Several countries in the world have since adopted the Ombudsman – like institution.
• Ombudsman, a Swedish word, stands for an officer appointed by the legislature to handle complaints against administrative and judicial action
• In India, the Ombudsman is known as the Lokpal or Lokayukta

CENTRALIZED PUBLIC GRIEVANCE REDRESS AND MONITORING SYSTEM

• Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG)
• Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments.

WHO IS RESPONSIBLE?

• Prime Minister Narendra Modi is the supreme head of the public grievances.
• Jitendra singh is the Minister for Independent Charge for grievances public personnel and pension Department and Sumita Dasgupta is its Deputy Secretary in charge.

PRAGATI

Pro – Active Governance and Timely Implementation (PRAGATI) is a multi – purpose and multi- modal grievance Redressal platform. Launched in the year 2015 It was designed by the Prime Minister’s Ofiice with the assistance of National Informatics Centre. The programme was  launched by the Prime Minister with a three – fold objective of
• Project Implementation
• Project Monitoring
• Grievance Redressal

•It is a three tier system comprising of the Prime Minister’s Office, Secretaries of the Central Government and Chief Secretaries of the State.
•PRAGATI upholds cooperative federalism as it is a unique platform that brings together, the Secretaries of Government of India and the Chief Secretaries of the states onto one single platform.
• It is in line with the governments agenda of “Minimum Government and Maximum  Governance” and is an innovative project promoting e – governance & good – governance. PRAGATI would make governance more effective, efficient and responsive.

• he system makes use of data from Centralized Public Grievance Redress and Monitoring System (CPGRAMS), Project Monitoring Groups (PMG) and Ministry of Statistics and Programme Implementation for effective public grievance redressal.

Q-“e-nivaran” portal has been launched by which government department for online redressal of taxpayers grievances?

• [A]Reserve Bank of India (RBI)
• [B] Department of Science and technology
• [C]Central Board of Direct Taxes (CBDT)
• [D]Central Board of Excise and Customs (CBEC)

• Central Board of Direct Taxes (CBDT) has launched “e -nivaran ” (electronic resolution) portal for online redressal of taxpayers grievances related to refunds, ITRs, PAN, etc., as part of its initiative to reduce instances of harassment of the public when it comes to complaints related to the I -T department. The taxpayers can register their complaints through their personal computer system.

FIRST PIO PARLIAMENTARY CONFERENCE

• 1st PIO – Parliamentarian Conference held in New Delhi
• The first – ever Persons of Indian Origin (PIO) Parliamentary Conference was held in the Pravasi Bharatiya Kendra (PBK) in New Delhi on the occasion of Pravasi Bhartiya Diwas (PBD).
• The PIO Parliamentary Conference was organised by Ministry of External Affairs to forge stronger ties with PIO. 124
• Members of Parliament (MP) and 17 mayors from 23 countries including UK, USA, South Africa, Canada, Fiji, Kenya,
• Mauritius, New Zealand, Sri Lanka among others participated in this
• The biggest delegation was from Guyana with 20 members of parliament and three mayors

PERSONS OF INDIAN ORIGIN (PIO)

A person is deemed to be Indian origin if he/she is foreign citizen (other than of Pakistan or Bangladesh) and had held an Indian passport any time. He may be either person whose parents or grandparents were citizens of India by virtue of the Constitution of India or the Citizenship  Act, 1955. He may be also person who is spouse of an Indian citizen or of PIO (other than of Pakistan or Bangladesh)

E – GOVERNANCE: GRIEVANCE REDRESSAL FOR A NEW INDIA 2022

SEVOTTAM SERVICE DELIVERY EXCELLENCE MODEL

• The word ” Sevottam ” is a combination of two Hindi words: Seva (Service) and Uttam (Excellent). It means “Service Excellence”, emphasizing the idea of “Service”. It symbolizes the  change in mindset within the Government, from administration and control to service and  enablement.
•  Citizen Charter and Service Standards – Citizen Charter is the document where a public sector organization declares its key services along with delivery timelines and requirements.
• Public Grievances – the receipt, redressal and prevention of grievances.
• Service Delivery Enablers – This includes customer feedback, employee motivation and  infrastructure.

UMANG (UNIFIED MOBILE APPLICATION FOR NEW – AGE GOVERNANCE)

It is envisaged to make e- governance . It is developed by Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD)to drive Mobile Governance in India.

1. UMANG provides seamless integration with popular customer centricservices like Aadhaar and Digilocker.

2. It provides a unified approach where you can install one application to avail multiple government services.
3. UMANG can be accessed on multiple channels like mobile application, web, IVR and SMS which can be accessed through smartphones, feature phones, tablets and desktops.
4. UMANG has a rich multimedia interface with a focus on maximizing usability and enriching user experience
5. UMANG supports 12 major Indian languages in addition to English

• Right to Information Act has been implemented by the Government of India to provide a right to its citizens to ask the relevant questions to the Government and various public utility service providers, in a practical manner.
• This was done to replace the earlier Freedom of information Act of 2002

K E Y H I G H L I G H T S O F T H E C O N S U M E R P R O T E C T I O N B I L L , 2 0 1 8

• The much awaited and touted Consumer Protection Bill, 2018 was introduced in the Lok Sabha by Shri Ram Vilas Paswan , Minister of Consumer Affairs, Food and Public Distribution on  January 05, 2018.
• The Bill provides for the establishment of an executive agency to be known as the Central Consumer Protection Authority (CCPA) to promote, protect and enforce the rights of  consumers, make interventions when necessary to prevent consumer detriment arising from unfair trade practices and to initiate class action including enforcing recall, refund and return of products, etc.
• Section 35 of the Bill also enumerates the manner in which a consumer complaint can be filed electronically. It states that a complaint, in relation to any goods sold or delivered or any service provided, may be filed with a District Commission electronically in such manner as may be presce